To request a claim, please log in to your account to view order history and request a refund for the order in question. All claims will be processed within 2 business days. All live insect claims must be made within 2 business days of delivery. Please inspect your packages upon delivery and contact us immediately with any problems. All shipping charges are final and non refundable. Keep in mind that although Fluker Farms will replace any crickets that do not arrive alive (subject to the extreme weather policy outlined above), Fluker Farms DOES NOT guarantee any shipping charges. Please choose the method that is best suited for the conditions in your area. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.įor your convenience we offer a variety of shipping methods.

Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).ġ) Ship Without Guarantee ( SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.Ģ) Hold For Weather ( HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions.

While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities.

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